How to manage contact form messages

Club Admin · Bahasa Melayu below

The contact form on your landing page lets prospective parents / coaches / sponsors reach out without signing up. Messages land in an admin inbox.

Enable contact form

1. Sidebar → Landing → Manage Landing Page → Contact (section on the landing page)
2. Toggle Show contact form on
3. Configure fields: - Name (always required) - Email (required) - Phone (optional / required) - Subject dropdown — Registration / General inquiry / Partnership / Complaint / Other - Message (required)
4. Save

View incoming messages

• Sidebar → Landing → Contact Messages (/welcome/admin/contact-messages/)
• Filter: Unread / Read / Replied / Archived
• Each row: sender name, email, subject, snippet, submitted date

Open + reply

1. Click a message → detail view
2. Read full message
3. Reply options: - Reply via email — opens your default email client with From, To, Subject pre-filled - Mark as Replied — after you've responded - Archive — for informational messages you don't need to reply to

Notifications

By default, admin gets email + WhatsApp for each new message. Configure: - Sidebar → Club Settings → Notifications → Contact Form - Toggle Email / WhatsApp / In-app - Set recipients (all admins vs. one designated staff)

Spam filtering

• AAU Club Manager has built-in filters — obvious spam auto-goes to Archived
• Rate limits: 5 messages per IP per hour
• Honeypot field catches most bots
• Manual Report as spam flag on each message

Auto-responder

Enable an auto-acknowledgment email to the sender: 1. Contact Form settings → Auto-responder 2. Enter subject + message body → parents / senders get instant "Thanks for contacting us, we'll reply within 24h" email 3. Save

Analytics

• Contact Messages → Analytics — messages per week, top subject types, response time avg
• Useful for staffing: if 80% of messages are Registration, streamline that flow

Export

• Contact Messages → Export CSV — for offline outreach or CRM import

Cara urus mesej contact form

Enable

Menu sisi → Landing → Manage Landing Page → Contact → toggle Show contact form → config field → Save.

Inbox

Menu sisi → Landing → Contact Messages — filter Unread / Read / Replied / Archived.

Reply

Buka mesej → Reply via email atau Mark as Replied / Archive.

Notifikasi

Club Settings → Notifications → Contact Form — email / WhatsApp / in-app, recipient.

Spam

• Auto-filter → Archived
• Rate limit 5/jam/IP
• Honeypot
• Report as spam manual

Auto-responder

Contact Form settings → Auto-responder — subject + body → sender terima instant reply.

Analytics

Messages per minggu, subject teratas, avg response time.

Export CSV.