Help guides
Step-by-step guides for club admins, coaches and parents. Each guide has a Bahasa Melayu version underneath.
Assessments
- How coaches enter assessment scores
- How to create an assessment template
- How to delete or reopen a submitted assessment
- How to export assessment reports
- How to extend an assessment cycle deadline
- How to organize trainees into assessment groups
- How to publish assessment results
- How to run an assessment cycle
- How to use assessment analytics
- How to use the annual assessment tracker
Attendance & Sessions
- How admin manually books a private / replacement session
- How coaches record their own attendance
- How self check-in works (kiosk-style)
- How the session sign-out flow works
- How to book a private session
- How to bulk delete or duplicate sessions
- How to create a training session
- How to finalize (lock) attendance
- How to link a lesson to a training session
- How to mark attendance for staff and members
- How to record walk-in / guest attendance
- How to take attendance
- How to use QR check-in
- How to use the session calendar view
- How to view attendance reports
Billing & Invoices
- How AAU Club Manager invoice + receipt numbering works
- How payment reminders work
- How private session invoicing works
- How to cancel or refund an invoice
- How to change your billing name and address
- How to configure billing settings
- How to create a fee structure
- How to create a one-off (ad-hoc) invoice
- How to debug a payment that didn't verify
- How to download or resend an invoice PDF
- How to edit an existing invoice
- How to fix stuck / incorrect invoice statuses
- How to generate monthly invoices
- How to handle shop refunds and returns
- How to manage billing cycles
- How to pay an invoice as a parent
- How to record a manual payment
- How to send reminders to coaches with pending scores
- How to set up online payment (ToyyibPay / Billplz)
- How tournament fees sync to billing
Club Settings
Other
- Abang Sukan AI, the help assistant
- Club network (HQ)
- Coach and staff allowances
- How AAU Club Manager platform pricing works
- How coaches handle absence excuses
- How coach ID verification works
- How digital downloads work
- How landing page language toggle works
- How photo consent for landing display works
- How the affiliate program works
- How the public club directory works
- How to add a coach
- How to add a parent, coach, or staff member without a real email yet
- How to approve or reject replacement session requests
- How to browse and join a club
- How to build landing page sections
- How to bulk delete or deactivate users
- How to bulk-import assessment criteria
- How to bulk-mark attendance from a report
- How to bulk-verify or reject IC uploads
- How to change participant type (Trainee ↔ Member)
- How to complete affiliate KYC (bank verification)
- How to complete your profile after signup
- How to configure certificate settings
- How to configure club branding
- How to configure club terms & policies
- How to configure notifications
- How to configure shop settings
- How to configure WhatsApp integration
- How to create a branch (venue / location)
- How to create a certificate template
- How to create a club landing page
- How to create a product (physical or digital)
- How to delete or deactivate a branch
- How to edit a branch
- How to edit or remove a coach
- How to export users to Excel
- How to fulfill shop orders
- How to generate certificates
- How to invite a family member (spouse / co-parent)
- How to log in with a magic link
- How to manage club members
- How to manage contact form messages
- How to manage discounts (sibling / promo / scholarship)
- How to manage equipment and assets
- How to manage shop inventory
- How to manage staff members
- How to manage your personal notification preferences
- How to print participant ID badges
- How to publish club news
- How to rearrange landing page sections
- How to regenerate, revoke, or delete a certificate
- How to register a new club
- How to remove duplicate certificates
- How to reset a forgotten password
- How to run the club shop
- How to set up a custom domain
- How to set up your new club (setup guide)
- How to sign up / log in with Google
- How to track club finances (Profit & Loss)
- How to transfer coaches or trainees between branches
- How to upgrade or pay a subscription
- How to use live scoring
- How to use the affiliate marketing kit
- How to use the notification inbox
- How to verify a certificate
- How to verify your email
- How to view an athlete's public profile
- How to view financial reports
- How to view the geo check-in audit log
- Notification types reference
- When to use branches (multi-branch strategy)
Tournaments
- How to approve tournament participants
- How to configure custom tournament data exports
- How to create a tournament
- How to manage tournament groups
- How to manage tournament matches and brackets
- How to record tournament results
- How to run a multi-event tournament
- How to view the tournament calendar
- How to view tournament reports
- How trainees register for a tournament
Trainees & Parents
- How parents add a child to their account
- How parents and coaches view their certificates
- How parents book a replacement session
- How parents buy from the club shop
- How parents download receipts
- How parents submit an absence excuse
- How parents upload their child's IC
- How parents view their child's assessment report
- How parents view their child's categories
- How parents view their child's tournaments
- How to add a trainee (individually)
- How to add custom external IDs to trainees
- How to approve enrollment requests
- How to assign trainees to a category
- How to delete or restore a trainee
- How to edit trainee details
- How to enrol a trainee in a category (training group)
- How to link or unlink a parent to a trainee
- How to manage parent accounts
- How to sign up as a parent
- How to suspend or unsuspend a trainee
- How to upload a lesson to the library
- How to upload an externally-issued certificate
- How to upload post-tournament reports and attachments
- How to upload trainees via Excel