How payment reminders work

Club Admin · Bahasa Melayu below

AAU Club Manager sends automatic email + WhatsApp reminders for unpaid invoices. You control the schedule; AAU Club Manager does the sending.

The default schedule

Out of the box, reminders fire once per day at ~9am (local time) for every parent with:

• Pending invoices whose due date is coming up soon
• Overdue invoices already past the due date

By default: - 3 days before due — first reminder - On the due date — second reminder - Every 3 days after due — escalating reminders until paid or cancelled

Adjust the schedule

Sidebar → Billing → Settings (/billing/settings/)

• Reminder days before due — how many days ahead of the due date to start reminding. Default 3. Set 0 to never send pre-due reminders.
• Overdue reminder frequency — how often to remind for already-overdue invoices (default every 3 days).
• Reminder email template — customize the subject and body if you want.

Save.

Disable reminders entirely

• Set Reminder days before due to 0
• Uncheck Enable overdue reminders
• Save

Note: reminders don't fire for: - Invoices with status Paid, Cancelled, or Waived - Invoices whose trainee is is_active=False (already handled by the delete-cancel logic) - Parents who unsubscribed from billing emails in their account settings

Send a one-off reminder manually

If a specific parent needs a nudge outside the schedule:

1. Sidebar → Billing → Invoices
2. Open the invoice → click Send (top right) → opens /billing/invoices/<id>/send/
3. Confirm — parent gets an email immediately.

For bulk: Billing → Invoices → tick the rows → Bulk Send.

Bagaimana peringatan pembayaran berfungsi

Untuk Admin Kelab

AAU Club Manager auto-hantar peringatan email + WhatsApp untuk invois yang belum dibayar.

Jadual default

Peringatan dihantar sekali sehari (~9pagi) untuk ibu bapa yang ada: - Invois Pending yang tarikh tamat akan datang - Invois Overdue yang sudah lepas tarikh

Default: - 3 hari sebelum tarikh tamat — peringatan pertama - Pada tarikh tamat — peringatan kedua - Setiap 3 hari selepas tarikh tamat — peringatan berulang

Ubah jadual

Menu sisi → Billing → Settings

• Reminder days before due — berapa hari sebelum tarikh tamat mula ingatkan (default 3)
• Overdue reminder frequency — kekerapan peringatan lepas tarikh
• Reminder email template — edit subject dan body jika mahu

Matikan sepenuhnya

• Set Reminder days before due = 0
• Uncheck Enable overdue reminders
• Save

Hantar sekali sahaja (manual)

1. Menu sisi → Billing → Invoices
2. Buka invois → klik Send — ibu bapa terima email segera

Untuk bulk: Billing → Invoices → tanda → Bulk Send.