How to fulfill shop orders

Club Admin · Bahasa Melayu below

Order lifecycle

Pending Payment → Paid → Preparing → Shipped (or Ready for Pickup) → Delivered → Complete

Alternate paths: - Cancelled — customer or admin cancelled - Refunded — order refunded - Failed — payment failed

Fulfill an order

1. Sidebar → Shop → Manage → Orders → filter Paid
2. Click into an order → detail page
3. Actions along the top: - Mark as Preparing — acknowledges you're picking + packing - Mark as Shipped — for delivery orders - Mark as Ready for Pickup — for pickup orders - Mark as Delivered / Complete — final state

Each status change: - Updates the order visibly for the customer - Emails them a notification - Logs the change with your name + timestamp

Add tracking

1. Order detail → Mark as Shipped
2. Fill in: - Courier — GDex, Pos Laju, J&T, DHL, Poslaju, custom - Tracking number — as provided by courier
3. Save — customer gets an email with a tracking link they can click

Pickup orders

1. Customer selected Pickup at Branch at checkout
2. Order status = Paid
3. When items ready → Mark as Ready for Pickup → customer emailed with pickup instructions
4. Customer collects → you Mark as Delivered

Bulk

• Orders → filter → tick multiple → Bulk Actions:
• Mark as Preparing — for a batch of new orders
• Mark as Shipped — with same courier for all (requires per-order tracking to be added later, or use CSV upload)
• Print Packing Slips — PDF with all selected

Print packing slips + labels

• Order detail → Print Packing Slip — order details + items
• Print Shipping Label — auto-formatted for standard label printers (Zebra, Dymo)

Cancel an order

• Only for orders not yet shipped
• Order → Cancel Order → enter reason
• If already paid → auto-refund per your policy (see Refunds and returns)

Customer view

• Customer sees the same status timeline you set
• Can message you from their order page if there's an issue

Cara fulfill order shop

Lifecycle

Pending Payment → Paid → Preparing → Shipped / Ready for Pickup → Delivered → Complete.

Alt: Cancelled, Refunded, Failed.

Fulfill

1. Shop → Manage → Orders → filter Paid
2. Buka → actions atas
3. Ubah status → email auto ke customer + log

Tracking

Mark as Shipped → courier + tracking number → customer dapat link.

Pickup

Mark as Ready for Pickup → customer email + arahan → collect → Mark as Delivered.

Bulk

Filter → tanda → Bulk Actions (Preparing / Shipped / Print packing slips).

Print

Order → Print Packing Slip / Print Shipping Label (Zebra, Dymo).

Cancel

Belum shipped → Cancel Order + sebab. Auto-refund jika sudah bayar.