How to upgrade or pay a subscription

Club Admin · Bahasa Melayu below

When you'll get an invoice

• On the 1st of each month if your billable user count > 30 (free tier)
• Invoice due date is typically 14 days after issue

Pay an invoice

1. Sidebar → Subscriptions → Invoices (/subscriptions/invoices/)
2. Find the unpaid invoice → click it → opens the detail page
3. Click Pay Now → redirects to Billplz or Stripe (whichever your platform uses)
4. Complete the payment
5. Redirect back to AAU Club Manager with Paid confirmation
6. Receipt is emailed automatically

Manual upgrade

If you want to move to a higher tier before your user count forces the change (e.g. unlocking a feature):

1. Sidebar → Subscriptions → Upgrade (/subscriptions/upgrade/)
2. Compare tiers side by side
3. Pick the tier → Upgrade → new invoice generated → pay → tier unlocked

Downgrade

• No self-serve downgrade — the next billing cycle uses your actual user count. If you drop below a tier threshold naturally, you'll auto-downgrade.
• To force a downgrade: contact platform support.

Failed payment / expired

• If a paid subscription lapses (unpaid past due date), features may lock. You still have access to view/export data.
• Pay the outstanding invoice to unlock.

Cara upgrade atau bayar subscription

Bayar

1. Menu sisi → Subscriptions → Invoices
2. Klik invois belum bayar → Pay Now
3. Bayar via Billplz atau Stripe
4. Resit hantar automatik

Upgrade manual

1. Subscriptions → Upgrade
2. Pilih tier → Upgrade → invois baru → bayar

Downgrade: auto ikut jumlah pengguna, atau contact support untuk paksa turun.

Bayaran gagal: features terkunci; bayar untuk buka semula.