How parents submit an absence excuse

Parent · Bahasa Melayu below

Submit an excuse ahead of time when your child can't attend a session. Once approved by the coach or admin, it counts as "Excused" (not absent) — better for attendance stats and may qualify for a replacement.

Steps

1. Parent portal → My Children → open child → Upcoming Sessions
2. Find the session your child will miss → click Submit Excuse
3. Fill in: - Reason — e.g. Sick, Family emergency, School exam, Vacation - Notes — additional detail (optional) - Attach medical letter — for illness (optional; some clubs require it)
4. Submit

What happens next

• Excuse status = Pending — coach / admin sees a notification
• If approved → your child's attendance for that session is Excused
• If rejected → session reverts to normal; child will be Absent if they don't show up
• You get email + in-app notification for either decision

Book a replacement

Excused absences often qualify for a replacement session. See How parents book a replacement session.

Cancel an excuse

• Same session → Cancel Excuse — reverses the request. Use if your child ends up being able to attend after all.

Cara ibu bapa hantar excuse

1. Portal → My Children → buka anak → Upcoming Sessions
2. Cari sesi → Submit Excuse
3. Isikan: - Sebab (Sakit, Kecemasan keluarga, Peperiksaan, Cuti) - Nota tambahan - Attach surat doktor (jika perlu)
4. Submit

Status Pending sehingga jurulatih / admin approve.

Diluluskan → status kehadiran Excused (bukan Absent).

Layak untuk replacement — lihat Book replacement.

Batal excuse: klik Cancel Excuse.